Criminal Justice Link Worker

Full-time Position

We are looking for a pro-active individual who can take an innovative approach to problem solving, is an effective negotiator and can provide a high quality of service to customers working with Probation Services or coming from other parts of the criminal justice system, including prison to secure accommodation.  An ability to communicate clearly and effectively to customers, landlords, accommodation providers, partner organisations and other professionals whilst providing a high quality of service and customer care to all groups of the community is essential.

Job Description

The post requires you to deal with people within the criminal justice system approaching the Council, referred in from Probation or the Prison Service, dealing with housing enquires on the telephone, by prison link or interviewing customers face to face regarding relevant housing issues. Your time will be spent completing casework, supporting both colleagues in the Probation and Housing teams, attending relevant meetings on behalf of the Probation Service and the Council including Multi Agency Public Protection meetings (MAPPA). We are currently hybrid working between home and office and the post holder will spend times in both Probation and Council offices each week, providing a link between each service to enhance the offer to the joint customers.

About you

You will require Maths and English GCSEs or equivalent skills, up-to-date knowledge of relevant areas such as the criminal justice system, landlord and tenant law, debt advice, access to employment, income maximisation alongside, access to accommodation and effective homeless prevention initiatives. Experience of working with people with complex needs is essential.

Whilst previous experience of front-line interviewing within a demanding environment, applying the Housing Act 1996 Part VII, the Homelessness Reduction Act 2017, the Homelessness Act 2002 and related legislation is desirable, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. 

DBS clearance is required for this role.

This post is offered on a fixed term basis for 24 months.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Bridie Green (She/Her) on 01473 433222 or via email or Nicola Clarke on 01473 433261 or email


Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will be by interview in person at Grafton House. Interviews will be held on Thursday 19th October 2023.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.



Grafton House – Ipswich


£28,900 – £31,099

Application closing date

15 September 2023

Job type

Fix Term – 24 months

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000