Assistant Director- Operations

Job Description

Ipswich is a town with a rich heritage and an exciting future. As a regional centre, we play a vital role in Suffolk’s economic success. This is the perfect time to join us. We have developed a new corporate strategy and operating model that maximises the many opportunities available to us and defines our core purpose to champion our community and revitalise our town.

We are excited about our future – where we are proud to champion our community and revitalise our town. As Assistant Director, Operations, you will play a vital role in enhancing our public realm, leading critical front-line services that residents, businesses and visitors value and showcase Ipswich as a vibrant, thriving town.

This is your opportunity to shine and share our pride in Ipswich.

Part of the Council’s corporate management team, as Assistant Director, Operations your contribution to the life of the town will be broad and varied, providing you with the chance to shape and transform services to improve quality and customer experience and secure financial sustainability.

From our 1200 acres of parks and open spaces to parking management, waste collection and recycling and cleansing services, your leadership of these highly visible services will help us showcase Ipswich and create an environment of which residents can be proud. You will also drive the commercial performance of East Anglia’s largest seated capacity receiving theatre and our iconic Town Hall. Free and low-cost events, including the country’s largest free music festival, Ipswich Music Day, will also be part of your portfolio.

At Ipswich, we are committed to a carbon-neutral future for the Council. You will lead the delivery of our “carbon neutral by design” approach as well as supporting communities, businesses and residents to reduce emissions. You will also lead the delivery of our Customer Access Strategy as part of our new operating model.

Further reading

Climate Change Strategy

Customer Access Strategy

Corporate Strategy

People Strategy

This is an opportunity to use all your attributes as a talented leader of front-line services. You will be able to demonstrate a track record of improving service delivery and working in complex settings delivering high-profile, customer focused, operational activities. You will be comfortable interacting with a diverse range of stakeholders, including members of the public, local businesses, community groups, and elected members.

Visit to find out more and apply. Or, for a confidential discussion, contact Mark Bearn (07747181490) or Maud Hollis (07444696659) at Tile Hill.

Closing date for applications: Midnight Sunday 10th September

Preliminary interviews (virtual): Friday 15th, Monday 18th and Tuesday 19th September

Assessment centre: w/c 2nd October

Final interviews: w/c 9th October




£80,000 – £84,000

Application closing date

10 September 2023, 00:00am

Job type

Full time- Permanent


Ipswich Borough Council Grafton House 15-17 Russell Road Ipswich, IP1 2DE

Contact Us

  • 01473 432000