Business Support Officer

Part-time Position

We are looking for a part time Business Support Officer to join our busy Planning & Development Business Support Team.

Job Description

We are looking for a part time Business Support Officer to join our busy Planning & Development Business Support Team.

Day to day

The successful applicant will join the team providing administration support to our Building Control Surveyors as well as being the first point of contact for the residents of Ipswich requesting Building Control Services.  Main duties include liaising with customers by telephone and email, creation and interrogation of electronic records, scanning, indexing, and issuing certificates. Additionally, there is responsibility for booking inspections, processing payments, raising invoices and other general office duties. We have adopted a hybrid working solution involving a mix of home and office working.  Working either Monday – Wednesday or Monday, Tuesday, Friday (to be discussed at interview).

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.

About you

  • Educated to GCSE level (or equivalent) in Maths and English.
  • Experience in a customer facing role with good communication skills.
  • A team player with a flexible customer focussed work attitude.
  • Proven IT skills including Microsoft Outlook, Word, and Excel.
  • Ability to organise, prioritise, and work on own initiative.

For more information about this role please contact Catherine Abbott on 01473 433028 or via email

Please download the Job Description and Person Specification to find out more about this role: Job description and Person specification

The selection process will be an interview. Interviews will be held on 17th November. Interviews will be remotely via Skype for Business, Microsoft Teams or in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Closing date: Tuesday 1st November 2022.


Grafton House – Ipswich


£12,513 – £13,018

Application closing date

1 November 2022

Job type

Permanent – 22.2 Hours per week

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000