Business Support Officer

Part-time Position

Business Support Officers are an essential part of the Business Support Unit, which provides services in the Housing sector.

Job Description

We are looking for a proactive individual who can take an innovative approach to problem solving and provide a high-quality service to the departments the Business Support Unit serves.  The ideal candidate should have the ability to communicate effectively at all levels and demonstrate good administrative skills.

Day to day

The post requires you to work in a busy and varied position.  You will be dealing with the signing up of new tenants to council properties, Notice to Quits from existing tenants, Right to Buy applications and liaising closely with the Tenancy Services team and Housing Officers to ensure an excellent service is provided.  You will also be dealing with environmental issues raised to the council and signposting them accordingly, which will also include regular reporting.  You will be required to be part of a rota to ensure there is sufficient coverage for the service, but this does not extend beyond standard office hours.

Hybrid working is an option for this position

About you

You will require Maths and English GCSEs or equivalent skills. You will be competent in all Microsoft Office programmes, particularly Word and Excel.  Knowledge of M3, Abritas and IHMS would be advantageous, but training will be provided.  You will have the ability to work confidently to tight deadlines, both alone and as part of the team.  Experience in similar roles would be an advantage, but not essential.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Yvonne Wilson/David Sendall via email

Please download the Job Description and Person Specification to find out more about this role

Job Description and Person Specification

There are two positions available:

1 x Part-time, Permanent, 32 Hours per week

1 x Full-time, 1 Year fixed term, 37 Hours per week

The selection process will be an interview. Interviews will be held the week commencing Monday 16th January 2023.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.


Grafton House – Ipswich


£20,806 – £21,975 Part-time, Permanent

£24,057 – £25,057 Full-time, Fixed term

Application closing date

6 January 2023

Job type

1 x Part-time, permanent, 32 Hours per week

1 x Full-time, 1 Year Fixed term, 37 Hours per week

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000