Business Support Officer

Part-time Position

Business Support Officers are an essential part of the Business Support Unit, which provides services in the Housing sector.

Job Description

Do you have a passion for Customer Service and looking for a part time role that will see you join a fantastic team.

The Business Support Unit supports a variety of teams across the housing and public protection.  The team support each other with all aspects of the services delivered.  If you are ready for your next challenge and enjoy variety in your role together with an opportunity to support internal and external customers, then this could be the role for you.

Duties may include:

To provide full administrative support to the Service Group including: managing post (including scanning); updating documentation and ICT systems; raising purchase orders and invoices, goods receipt supplies and services and undertaking purchase through corporate credit card.; producing documentation and booking appointments for customers; allocating work to Officers and resolving customer queries.

To receive/process/check/co-ordinate Right to Buy applications – including arranging valuations, corresponding with solicitors, calculating entitlement to discount, initiating fraud investigations, dealing with general enquires in person, by phone and email.

To assess the eligibility of residents for Disabled Facilities Grants – carrying out complex means testing by phone and dealing with enquires.

To provide support for elements of the Choice Based Lettings allocations process including responding to client’s messages, following up incomplete applications and producing/ distributing weekly newsletters.

To arrange rent deposit payments, credit checks, issuing invitation letters to homeless applicants, completing and submitting mandatory government returns.

Such variations as may be required from time to time without changing the general character of the duties shown above or the level of responsibility entailed.

  • You will need excellent IT skills (full training will be given on IBC bespoke systems) Advanced Excel skills would be an advantage.

If you are well organised, reliable, able to meet deadlines and have excellent communication skills with the ability to build and establish relationships, then get in touch to discuss your next career move. 

A positive, proactive can-do attitude is a must.

This job will require 1 day per week (Monday) at Grafton House. 

Hours of work are 24 per week, Monday and 2 other days.

This post is offered on a fixed term basis until 06.09.2024 covering maternity leave.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Kim Shaw via email

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will be an interview.  Interviews will be held on w/c 07.08.23 at Grafton House, Ipswich.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.



Grafton House – Ipswich


£15,604 – £16,481

Application closing date

1 August 2023

Job type

1x Part time – 24 Hours per week

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000