Job Description

An exciting opportunity has arisen to join our successful Recovery Team. We are recruiting a Court Officer to the Shared Revenues Partnership, collecting Council Tax, Non-Domestic Rates and Housing Benefit overpayments for three Local Authorities. The role includes preparation of Court cases, presentation at Court and negotiation with debtors.

Day to day

Based in Grafton House, Russell Road, Ipswich, you will ensure that all recovery tasks are completed to an agreed timetable, prepare court papers and evidence for cases to be referred to the Court and in the case of non-payment, take decisions to implement further recovery including attachments, enforcement agents, committals, charging orders and bankruptcy as appropriate.

You will be corresponding and negotiating with customers and businesses in line with our Debt policy, often resolving complex queries, providing explanations and clarification of decisions, giving specialist advice and guidance relating to legislation, policies and procedures.

About you

  • 2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
  • Up to date knowledge of Revenues legislation or experience within a similar field
  • Experience of collecting debts and preparing court papers
  • Knowledge of Court procedures
  • Ability to organise, prioritise, analyse, and work to tight deadlines
  • Ability to approach work flexibly and on your own initiative
  • Good communication, numerical and presentation skills
  • A strong customer focus

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Theresa Mann on 01473 433854 or via email

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The selection process will be an in-person interview. Interviews will be held 18-20th January 2023.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.


Grafton House – Ipswich


£32,020 – £33,820

Application closing date

11 January 2023

Job type

Full-time – 37 hours

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000