Job Description

A great opportunity has arisen for a Customer Liaison Officer to join Ipswich Borough Council in the Maintenance and Contracts team.

You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments.

Day to Day

You will be expected to communicate across a wide range of stakeholders both verbally and in writing. You will deal with complaints and visit our tenants and leaseholders during and after work and distribute customer satisfaction questionnaires.

You will measure customer related performance statistics in line with Key Performance Indicators and attend a number of meetings including monthly contractor performance review meetings.

About You

You will be educated to GCSE standard or equivalent in English and Maths and have proven customer service experience.

A category B driving licence is required for this role.

Hours of work are 37 hours per week, Monday to Friday and you will be based at Gipping House, Hadleigh Road Industrial Estate, Ipswich.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Lee Woods (he/him) on 01473 432351 or via email lee.woods@ipswich.gov.uk

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The selection process will be an interview, carried out in person. Interviews will be held w/c 27 November.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.