Customer Services Advisor (Level 1)

The Customer Services Team is a fast paced, growing service, putting customers at the heart of everything we do and getting it right first time is our priority. We are a dynamic team who work together to ensure customers have the best experience.

 

Job Description

The Customer Services Team is a fast paced, growing service, putting customers at the heart of everything we do and getting it right first time is our priority. We are a dynamic team who work together to ensure customers have the best experience.

Working within the team you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone, email, and face to face for a variety of Council services.

Two roles are available:

Role 1 – 23.25 hours per week, permanent

Role 2 – 29.6 hours per week, fixed term for 12 months (ending December 2024)

You will have experience in providing outstanding customer service, listening effectively to customers, showing empathy and understanding, and enjoy working with members of public.  Customer Care, knowledge of MS Outlook, the internet or similar software would be an advantage.

You will be passionate about customer services, getting it right first time and providing a prompt, courteous and personable service.

Sociable working hours covering the operation between 8.30am to 5pm Monday to Friday, no weekends.

After successful completion of probation, you will receive enhanced payment.

A basic disclosure check is required for this post.

We offer a comprehensive training package, including 1-2-1 training, ongoing development and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Sadie Weeding on (01473) 478319 or via email sadie.weeding@ipswich.gov.uk

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The selection process will be a test followed by virtual interview. Interviews will be held 10th & 11th December 2023.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

 

Location

Grafton House

Salary

£24,705 – £25,547 pro rata

Application closing date

27th November 2023
 

Job type

23.25 hours Permanent

29.6 hours Fixed Term for 12 months

 

Job reference

REQ00771

Office

Ipswich Borough Council

Grafton House
15-17 Russell Road
Ipswich,
IP1 2DE

Contact Us

  • 01473 432000