Job Description

The Customer Services Team is a fast paced, growing service, putting customers at the heart of everything we do and getting it right first time is our priority. A dynamic team who work together to ensure customers has the best experience.

Day to day

Working within the team you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone, email, and face to face for a wide variety of Council services.

About you

Experience in providing outstanding customer service, listening effectively to customers, showing empathy & understanding, and enjoy working with members of public.  Customer Care, knowledge of MS Outlook, the internet or similar software would be an advantage.

You will be passionate about customer services, getting it right first and provide a prompt, courteous and personable service.

Sociable working hours covering the operation between 8.30am to 5pm Monday to Friday, no weekends.

What you can expect from us

We offer a comprehensive training package, including 1-2-1 training, ongoing development and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Katrina Strzelec on (01473) 478315 or via email or Skye Banks on (01473) 478319 or via email

Please download the Job Description and Person Specification to find out more about this role.

The selection process will be a test followed by interview (virtual). Interviews will be held w/c 21st  November 2022.


Town Hall – Ipswich


£22,780 – £23,622

Application closing date

13 November 2022

Job type

Full-Time 37 Hours per week

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000