Emergency Services Centre (ESC) Officer


We are looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an ESC Officer. You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

We are looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an ESC Officer. You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

The ESC Officer role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.

Our main areas of operation deal with; –

  • Monitoring of closed-circuit television (CCTV)
  • Co-ordinating response to the Home Emergency Alarms Response Service (HEARS)
  • Taking out-of-hours calls from members of the public and external bodies.

Day to Day

You will be based at the main Ipswich Borough Council Offices and will be required to work a shift pattern consisting of early, late, and night shifts.

  • Early shift – 06.30-14.45
  • Late shift – 14.30-22.45
  • Night shift – 22.30-06.45

Shift and Rota Patterns

ESC Officers work 34 hours per week on a set shift pattern which includes evenings, weekends, and Bank Holidays. The shift rota consists of 2 x earlies, 2 x lates, 2 x nights followed by 4 days off. This pattern repeats for 10 weeks and then a float fortnight occurs where you will pick up 9 shifts across a 14-day period. These will consist of a mix of early, late, and night shifts depending on annual leave and sickness cover required at the time.

You will receive 15% enhancement on all shifts. 

About You

You will be enthusiastic and reliable and educated with 5 GCSE’s or an NVQ Level 3 and 2 years qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions.

Previous experience in dealing with the public and an excellent ability to operate windows-based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur.

You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence.

An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.

A category B driving licence is required for this post.

You will receive 15% shift enhancement on all shifts. 

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Debbie Clements on 01473 433276 or Aaron Marsh on 01473 478925 or via email debbie.clements@ipswich.gov.uk or aaron.marsh@ipswich.gov.uk  

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will be an interview. Interviews will be held on Tuesday 9th January 2024.

The assessment interview process will be carried out in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.


Grafton House


£25,988 – £27,362, plus 15% shift enhancement

Application closing date

29th December 2023

Job type

34 hours per week



Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000