Job Description

You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

The main areas of operation you will deal with are:

  • Monitoring of closed-circuit television (CCTV)
  • Co-ordinating a response to the Home Emergency Alarms Response Service (HEARS)
  • Taking out of hours calls from members of the public and external bodies

The role is challenging and varied and requires good organisational skills and an excellent telephone manner.  You will deal with customers, internal departments, and external agencies to provide support in emergency situations.

You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment. You will be dealing with sensitive data and must follow current procedures and understand the importance of maintaining confidentiality

Day to day

The shift will be spent in the Emergency Services Centre (ESC) Control Room based at Grafton House. (Ipswich Borough Council HQ)

Shift and Rota Patterns

The Emergency Services Centre Officer currently operates on three shifts every 24 hours consisting of an early, late, and night shift.

  • Early shift: 06:30 – 14.45 hrs
  • Late shift:    30 – 22.45 hrs
  • Night shift: 30 – 06.45 hrs

The hours of work are 17 per week on a set shift pattern which consists of one early, one late and one night shift on a recurring shift pattern.  It therefore includes evenings, weekends, and Bank Holidays working.

The shift cycle consists of:

  • Three shifts consisting of 7.917 hours (1 x early/day off/1 x late/day off/1 x night/sleep day) followed by 4 days off.
  • After 10 cycles of this patten there is a one-week float period during which you are required to work either 4 or 5 shifts of whatever type is available (early/late/night) as required by the service.

This post is being offered on a 12-month fixed term contract.

About you

You must be educated with 5 GCSE’s, or an NVQ Level 3 and 2 years qualitive experience in a related field.

Previous experience in dealing with the public and an excellent ability to operate windows-based software is essential.  A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur.

You will need to hold or be willing to train for a Public Space CCTV Surveillance SIA licence.

An enhanced DBS Disclosure , Police Vetting Clearance and a Full UK Drivers Licence will be required for this post.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

Previous applicants need not apply.

For more information about this role please contact Debbie Clements on 01473 433276 or Caroline Burgess on 01473 433430 via email  or

Please download the Job Description and Person Specification to find out more about this role: Job description and Person specification

The selection process will be an interview. Interviews will be held on Wednesday 16th November.

The assessment interview process may be carried out remotely via Skype for Business, Microsoft teams or in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.


Grafton House – Ipswich


£11,225 – £11,912

Application closing date

7 November 2022

Job type

Part-time – 17 Hours per week

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000