Parking Officer (Admin & Appeals)

Parking Services are looking for a self-motivated, highly customer focused individual, to work within the Processing Team.

Job Description

Parking Services manage:

  • Provision of car parking in the Council’s car parks and within on-street parking bays.
  • Manage residents’ parking schemes across the town, including the provision and management of residents parking permits.
  • The enforcement of on street parking spaces throughout the town and within the Council’s car parks.
  • Maximising the collection of money to the Council from parking fees and from enforcement.
  • The Processing Team are responsible for the administration of the service, such as Penalty Charge Notice debt recovery, and appeals, issuing of parking permits, virtual parking offers and case management.

Day to day

As a Parking Officer you will be part of the office team that supports the Civil Enforcement Officers.  You will be responsible for managing the second stage of the Penalty Charge Notice process, considering appeals, and writing responses, and progressing cases through to debt recovery, in accordance with relevant legislation. You will also respond to telephone calls, letters, and emails from the public regarding the legislation surrounding penalty charge notices and permits, assess permit applications, reconcile machine takings and process banking.

About you

You will have proven experience working in a customer-based environment with excellent negotiation skills. Previous experience of working in a parking environment is not essential, it is more important that you can demonstrate your customer service experience with the ability to assist customers, and maximising debt recovery.

You will need excellent computer skills, with the ability to navigate multiple systems and extract data and information.

You will be required to obtain a Level 3 Award for Notice Processors (Parking) which is essential to your job role.

What you can expect from us

We offer a comprehensive training package, including 1-2-1 training, ongoing development and support.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, employee assistance programme and the opportunity to work within a great team.

Hours of work are 20 per week over 3 days – Monday, Tuesday and Friday.

For more information or an informal chat about this role please contact Dan Hawkes on (01473) 432847 or via email at 

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The selection process will be an interview (in person)

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.



Grafton House  – Ipswich



£14,044 – £14,775


Application closing date

29th November 2023

Job type

 Part Time – 20 hours

Job reference



Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000