Job Description

The ICT Service Desk is the single point of contact for all ICT related enquiries. These enquiries are logged either by the Service Desk software, by email or by telephone.

As a Service Desk Support Officer, you will triage all enquiries and either fix at first point of contact or escalate to the appropriate team.

The role can be performed via home-working home, but you will occasionally be required to come into our main office as and when needed.

We work a two-shift rota system covering 08:00 – 17:00 Mon – Fri

The role includes: 

• Providing first level fault resolution
• Speaking with users via Skype/Teams
• Updating/creating ICT procedures
• Maintaining asset registers
• Keeping licence allocation up to date
• Following procedures to ensure security levels are adhered to

The successful candidate will have: 

• Good knowledge of O365 and Skype for Business
• Excellent inter-personal skills
• Experience of customer-facing environments 
• Self-motivation and a keenness to provide a proactive quality level of service.
• Good general ICT skills

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Duncan Nobes on 01473 433890 or via email Duncan.nobes@ipswich.gov.uk.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will be an interview held on 21/06/2023.

The assessment/interview process will be carried out remotely via Microsoft Teams.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.