Job Description

We have an exciting role within the Rough Sleeper Initiative project, providing support to former rough sleepers who have multiple complex needs and a poor tenancy history.  The role would suit a dynamic individual who is looking for a fixed term contract to enhance their support skills and to work within a multi-agency team environment.

The role is for a Tenancy Support Officer – Housing First.  Working with 7+ tenants to provide intensive support to maintain their Housing First tenancies, liaising with various agencies to ensure the support is maximised to achieve the customers set goals.

Housing First is a national project with an aim to provide a home and support to individuals who are hard to house and to engage, who may have tried many other housing solutions and support packages.

Day to day

Provide advice, support, and assistance to tenants with complex and multiple needs to manage and sustain their tenancy. The post holder will seek to empower tenants to maintain their tenancies, by, working in partnership with various agencies, including Rough Sleeper Initiative partners, Drug and alcohol services, Adult Care Services, Financial Inclusion Advisory Service (FIAS), Mental Health Service and the National Health Service as well as voluntary and other statutory bodies. This may include attending meetings and making presentations. A flexible working approach will be needed to support the needs of the tenants and delivery of the service.

About you

You will require Maths and English GCSEs or equivalent skills. An up-to-date knowledge on debt advice, welfare benefits, income maximisation alongside effective homeless prevention initiatives. Have a good knowledge of rough sleeper initiatives and an understanding of the client group.

Whilst previous experience of front-line interviewing within a demanding environment, applying the Housing Act 1996 Part VII, the Homelessness Reduction Act 2017, the Homelessness Act 2002, the Localism Act 2011 and related legislation is desirable, full training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. 

A full driving licence is essential.

For more information about this role please contact Martin Hender on 01473 433262 or via email martin.hender@ipswich.gov.uk.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Personal Specification

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

The selection process will be an interview. Interviews will be held week commencing 17^th July 2023.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Closing date: 7^th July 2023