Job Description

To lead in the development and delivery of the Tenant Participation Service, ensuring that Ipswich Tenants have a full range of opportunities to be involved and are genuinely empowered to work alongside Ipswich Borough Council staff and Councillors to help shape our housing services being delivered.

Day to day

To lead and develop an effective approach to tenant involvement ensuring that IBC are compliant with the Regulator of Social Housing’s instruction.

Promoting, developing and empowering tenants to represent themselves more effectively with the council through a range of formal and informal participation events, working alongside various service areas within IBC.

Contribution towards the production of relevant publicity material including Tenants’ Newsletters and reports and having responsibility for informing tenants of the Council’s Policies and Procedures using social media.

Being the lead in ensuring that IBC have a robust approach to ensuring Tenant Satisfaction Measures are implemented and reported effectively.

Working to achieve a positive culture across all IBC services ensuring that tenants have direct and genuine involvement in how our service offer is delivered.

About you

Essential

• Enjoys working with people
• Has a passion for Ipswich and the residents we serve
• Focussed on service enhancement
• Experience in working with local community groups
• Experience in delivering projects with clear success

Advantage

• Housing related qualification
• Worked within a social housing environment previously
• Knowledge of social housing and relevant legislation

What makes this job exciting/interesting?

• Getting to build and promote a positive culture to tenant participation
• Watching people grow and develop key skills, knowledge and experience in a community based environment
• Getting to work with a passionate wider team that are ambitious and strive to deliver excellent services
• The opportunity to work in an agile environment (with one day per week minimum in the office)
• Providing the opportunity for tenants to be empowered in decision making

What types of projects/opportunities does this job offer?

• To be the operational lead at a really exciting time for Tenant Participation in the housing sector
• To develop key skills in delivering real change to the way services are delivered
• To be part of a wider Tenancy Services team that strive to embed a true resident led culture

Why would someone want to work with your team?

• To be part of a fun, happy team that are driven to provide excellent services
• To lead and develop on an operational service offer, at a time of exciting change for the sector
• To feel part of a collaboration that will endeavour to ensure tenants have a genuine voice

Hours of work are 37 per week, Monday to Friday.

The post holder may be required to work some evenings, or weekend on occasion to facilitate tenant meetings / events.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Arron Samson on 07584462124 or via email arron.samson@ipswich.gov.uk

Please download the Job Description and Person Specification to find out more about this role: Job description and Person specification

The selection process will be via an interview which will be held on 8^th / 9^th June 2023

The assessment interview process will be carried out in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.