Tenancy Services – Operations Manager

This exciting role sits within our Housing and Communities Directorate and will work closely with colleagues, the wider Corporate Management Team, Councillors, and partners, to deliver on behalf of the residents of Ipswich.

Job Description

We are looking for a candidate who can provide engaging leadership to a portfolio of services and projects; to nurture and develop strong partnerships; to be innovative; and to challenge the status quo and problem solve when needed.

We seek a candidate who is (or can be) as passionate and ambitious for Ipswich as we are. Collaboration is at the very heart of our organisation, so you must enjoy working as part of a genuine alliance and be willing to deliver joint corporate ambitions. If this sounds like you, we would love to hear from you. This role will offer the successful candidate the opportunity to join an already well performing team and organisation. We’re seeking a Housing professional with an established background, who has the ability to inspire, motivate and lead excellence amongst your teams and services.

Ipswich Borough Council is looking for the right person to coordinate and deliver on the Council’s Tenancy Services functions including Housing Management, Older Person Housing, Income Collection and Leasehold services.

The role will develop and lead a range of housing programmes and work as part of the Housing Management Team. You will have strong relationship building skills and a good understanding and demonstrable experience of delivering quality housing services. This role is about making a difference to the Council’s tenants; ensuring the service meets changing tenant and regulatory expectations; improved tenant engagement and income maximisation.

The role will lead the development and implementation of the following areas:

  • Maximising income collection
  • Move towards digital services
  • Older person housing review
  • Transforming the Housing service
  • Developing an offer desirable to tenants and residents both now and in the future

To find out more about this role please contact Emma Grumble via email emma.grumble@ipswich.gov.uk and to apply please send your CV and a supporting statement, detailing your suitability (no more than two sides of A4) to recruitment@ipswich.gov.uk

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The selection process will be an interview and a presentation on a particular topic. Interviews will be held w/c 12 December 2022.



Grafton House / Hybrid Working



Application closing date

10am 28 November 2022


w/c 12 December 2022

Job type

Full time


Ipswich Borough Council

Grafton House
15-17 Russell Road

Contact Us

  • 01473 432000