You will be responsible for maintaining and amending claims for Housing Benefit and Council Tax Reduction in line with the relevant regulations and schemes. You will be determining and calculating overpayments of Housing Benefit and adjustments of awards to Council Tax Reduction.

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending claims for Housing Benefit and Council Tax Reduction, making decisions, and taking the necessary action on claims where there is an overpayment of Housing Benefit or adjustment of Council Tax Reduction.

• 2 years’ qualitative experience and either 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field 
• Up to date knowledge of Housing Benefit Regulations or experience within a similar field  
• Ability to organise, prioritise, analyse and work on your own initiative 
• Ability to approach work flexibly with a can-do attitude 
• Good communication skills and a strong customer focus 

Experience of using Revenues and Benefits software systems is desirable 

Hours of work are 37 per week, Monday to Friday.

DBS clearance is required for this role.

This is a hybrid working role (a minimum of 1 day per week working in the office).

As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Vicky Fisher (she/her) on 01473 433966 or via email Vicky.fisher@ipswich.gov.uk. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

Interviews will be held on 10th August 2026.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.