About the Role

Are you an experienced leader with a strong background in community safety, protection services, and partnership working? Ipswich Borough Council is seeking an ambitious and motivated Emergency Services Centre Manager to help lead and shape the Council’s corporate approach to community safety across the borough.

Reporting to the Head of Service, you will play a pivotal role in managing the Emergency Services Centre, ensuring high-quality, customer-focused services that contribute to safer and stronger communities. You will deputise for the Head of Service when required and lead on the development and delivery of policies, projects, partnerships, and operational plans that support the Council’s priorities.

This is an exciting opportunity to work with a wide range of internal and external stakeholders, including the Police, Fire and Rescue Service, health partners, community organisations, and other public sector agencies to deliver effective solutions to community safety challenges.

What You Will Be Doing

 The Emergency Services Centre Manager will lead, manage and develop the Emergency Services Centre teams, including direct line management of three Team Leaders across the CCTV, Out of Hours and Home Emergency Alarm Response Service (HEARS) functions. The role is responsible for overseeing day-to-day service delivery, performance management, workforce planning, recruitment, training and staff development, while managing service budgets and maintaining compliance with Council financial procedures. The role also requires building and maintaining strong partnerships, representing the Council at meetings, and using performance and service data to monitor outcomes, inform decision-making and drive continuous improvement.

About You

The successful candidate will bring knowledge and substantial experience from a community safety, community protection, enforcement, emergency response, control room or related operational environment, supported by evidence of continuing professional development. You will have proven experience of leading and developing teams, including recruitment, supervision, performance management and staff development, alongside experience of budget management, financial planning and accountability. Excellent communication, presentation and influencing skills are essential, together with the ability to manage competing priorities, make sound decisions and deliver results in a fast-paced operational environment. A strong commitment to equality, diversity and inclusion, both in employment practices and service delivery, is also required.

What you can expect from us

At Ipswich Borough Council, we are committed to creating a safe, vibrant and welcoming borough for everyone. We offer a supportive working environment where your contribution matters and where you will have the opportunity to make a real difference to our communities.

The Council offers hybrid working and the successful applicant will spend most of the time working from the busy Control Room at Grafton House, Ipswich, with occasional working from home.  Hours of work are 37 per week, Monday to Friday.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working and hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

Additional Information

The successful candidate will be required to work outside normal office hours on occasion and attend evening meetings as required. The role also requires the postholder to be available to receive calls out of hours on a standby rota (one in every five weeks).

Ipswich Borough Council is committed to safeguarding and promoting the welfare of the communities we serve and expects all employees to share this commitment. We welcome applications from all sections of the community and are committed to equality, diversity and inclusion.

For more information about this role please contact Susan Lewis via email at susan.lewis@ipswich.gov.uk

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will involve a face-to-face interview where you will be asked to provide a presentation to the interviewing panel.  Interviews will be held week commencing 17th August 2026.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.