Job Description

Reporting to the Head of Tenancy Services, this is an exciting opportunity to manage the day-to-day operations of a Neighbourhood Team for the effective delivery of housing services: ensuring tenancies are well managed and that performance in key areas of rent collection and arrears, void management, tenant engagement and anti-social behaviour is maintained.

We have big ambitions for Ipswich and for the council and it’s a great place to use your management skills as we move into the next phase of our plans to ‘Build a Better Ipswich’

Day to day

The Tenancy Services team are based in Grafton House but all officers are agile, therefore you may have the opportunity to work from other sites or from home, if it suits the business. We operate a Duty Rota where Neighbourhood Managers are available to answer queries.

About you

You will need to be educated to degree level or hold a relevant equivalent housing qualification or equivalent. You will also need a full driving licence.

Collaboration is at the very heart of our organisation, so you must enjoy working as part of a team to deliver our departmental objectives.

This role will offer the successful candidate the opportunity to join an already well performing team and organisation. We’re seeking a Housing professional with an established background, whilst more important to us as a council is your ability to inspire, motivate and lead a team of Housing Officers to deliver an excellent service to our customers.

The post holder will be required to work 37 hours per week and may be required to work outside of normal working hours and to attend evening meetings

This post is offered on a permanent basis.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Alina Kaur via email alina.kaur@ipswich.gov.uk

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The assessment interview process will be carried out remotely via Skype for Business, Microsoft teams or in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications