Job Description

An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.

Day to day

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.

About you

2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field

Up to date knowledge of Revenues legislation or experience within a similar field

Experience of billing and collecting debts

Ability to organise, prioritise, analyse and work on your own initiative

Ability to approach work flexibly with a can-do attitude

Good communication skills and a strong customer focus

Experience of using Revenues and Benefits software systems is desirable

Hours of work are 37 per week, Monday to Friday.

This post is offered on a permanent basis.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Laura Bull on 01473 433942 or via email laura.bull@ipswich.gov.uk or Theresa Mann on 01473 433854 or via email  theresa.mann@ipswich.gov.uk.

Please download the Job Description and Person Specification to find out more about this role:

Job Description and Person Specification

The selection process will be an interview in person. Interviews will be held 29-30^th March 2023.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.