Revenues and Inspection Officer

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies, and procedures.

An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.

Day to day

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies, and procedures.

About you

  • 2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field.
  • Up to date knowledge of Revenues legislation or experience within a similar field
  • Experience of billing and collecting debts
  • Ability to organise, prioritise, analyse, and work on your own initiative.
  • Ability to approach work flexibly with a can-do attitude.
  • Good communication skills and a strong customer focus.
  • Experience of using Revenues and Benefits software systems is desirable.

Hours of work are 37 per week, Monday to Friday.

As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.

For more information about this role please contact Laura Bull on 01473 433942 or via email laura.bull@ipswich.gov.uk or Crystal Murray on 01473 432683 or via email crystal.murray@ipswich.gov.uk.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

The selection process will be an interview in person. Interviews will be held week commencing 15th July 2024.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.

Location

Grafton House

Salary

£30,825 – £33,024

Application closing date

30th June 2024
 

Job type

37 hours per week

Permanent

Requisition reference

REQ00850

Office

Ipswich Borough Council

Grafton House
15-17 Russell Road
Ipswich,
IP1 2DE

Contact Us

  • 01473 432000