In this role you will be processing all enquiries using the Council’s IT systems, chasing the provision of information and preparing responses to be sent to the public/ Corporate Management Team. It is an interesting and varied role, which involves liaising with the public, staff in all Council departments including members of the Corporate Management Team and external organisations.

You will need at least a Degree or an NVQ Level 6 in a managerial or professional field and 3 years qualitative experience to apply for this role. We also require evidence of continued  professional development. You will also need to demonstrate a high standard of communication both written and verbal, be highly organised with excellent IT skills and attention to detail. You will also need to have an inquisitive mind to find out where to source information.

The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.

The hours of work are 37 per week, Monday to Friday. This is a hybrid working role (a minimum of 1 days per week working in the office).

As well as a really good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Jonathan Reed on 01473478627 or via email at Jonathan.reed@ipswich.gov.uk

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.