Are you an experienced housing professional ready to take the next step in your career? Do you thrive in a fast‑paced environment where your decisions genuinely change lives? Ipswich Borough Council is looking for a confident, motivated Senior Temporary Accommodation Officer to lead our dedicated team and help shape the future of housing services in our community.

As a Senior Temporary Accommodation Officer, you’ll play a pivotal role in managing and developing a team responsible for managing our temporary accommodation hostels and external accommodation units, this includes managing difficult customer issues along with monitoring rent arrears and staff performance. Ensuring our customers receive a fair and thorough service and reflect best practice.

This is a role for someone who enjoys variety, problem‑solving, and leading people. One moment you’ll be dealing with a complex customer issue, the next driving improvements to our service delivery.

What You’ll Be Doing

Along with the Temporary Accommodation Manager you will be leading, supervising, and motivating a team of Temporary Accommodation Officers, ensuring high performance and excellent service delivery.

Overseeing comprehensive assessments of customers’ housing and support needs.

Ensuring the effective operation and optimal of the Temporary Accommodation.

Making sure admissions and rent arrears processes are followed and effectively manging staff performance.

Acting as a complaints champion within Housing Services, promoting learning and service improvement.

Contributing to policy development, new initiatives, and performance monitoring across accommodation services.

Producing and presenting clear, insightful reports for managers, councillors, and committees.

Supporting the wider team by covering for the Temporary Accommodation Manger when required.

You’ll bring a blend of leadership ability, housing knowledge, and a calm, solutions‑focused approach. You’ll be comfortable making decisions, managing challenging situations, and communicating with a wide range of people.

At Ipswich Borough Council, you’ll be part of a supportive, forward‑thinking team committed to improving housing outcomes for local people. You’ll have the opportunity to influence service development, lead a passionate team, and make a meaningful impact every day.

Hours of work are 37 per week, Monday to Friday with a requirement to cover on call requirements on a rota basis.

DBS clearance is required for this role.

This is an office-based role but does allow for some agile working where required.

As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact (Nicki Baker) (she/her) on (01473 478156) or via email (nicki.baker@ipswich.gov.uk). If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

Interviews will be held on 1st December 2026 in person at East Villa, 214 Sidegate Lane, Ipswich IP4 3DH.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.